Acme Fastener and Tool Work Stoppage: Communication with Customers
Acme Fastener and Tool's Work Stoppage and Inventory Shortage
Acme Fastener and Tool experienced a six-hour work stoppage recently, resulting in the company not having its typical number of fasteners in inventory. As a result of this unforeseen event, Acme's account executives are taking necessary steps to inform all customers, including Henderson Air, about the potential delay in delivering some orders.
The Flow of Information between Supplier and Customer
This situation raises the question of the direction in which information flows between a supplier, in this case, Acme Fastener and Tool, and its customers. In this scenario, the company is actively communicating with Henderson Air regarding the possible delay in order fulfillment. This specific interaction exemplifies a particular type of information flow.
- Information flowing laterally between the customer and the supplier. - Information flowing forward from the supplier to the customer. - Information flowing backward from the customer to the supplier.Final answer:
Acme Fastener and Tool's communication to Henderson Air about a potential order delay due to a work stoppage illustrates information flowing forward from the supplier to the customer.
Explanation:
The situation described where Acme Fastener and Tool is notifying Henderson Air about the potential delay in delivering orders due to a work stoppage is an example of information flowing forward from the supplier to the customer. This type of communication is crucial in maintaining a good business relationship and managing customer expectations effectively, especially in the event of unexpected disruptions in the supply chain.