Marisol is an IT security consultant explaining potential threats to her client's IT system. However, her client seems confused and asks about their risk despite having virus protection. What type of verbal barrier is interfering with the transmission of Marisol's message in this situation?
The type of verbal barrier interfering with the transmission of Marisol's message is (b) Jargon or slang.
Explanation:
In this situation, the main verbal barrier interfering with the transmission of Marisol's message is (b) Jargon or slang. Marisol uses technical terms like "worms" and "DOS attacks" without explaining them to her client, leading to confusion and a lack of understanding on the client's part.
Marisol's use of technical terms like "worms" and "DOS attacks" without providing explanations creates a jargon barrier. The client is not familiar with these terms, and as a result, they struggle to grasp the potential threats to their IT system. Marisol's failure to clarify these terms impedes effective communication, as the client mistakenly believes that their virus protection is sufficient for all types of threats. To overcome this barrier, Marisol should have defined these terms or used simpler language to ensure her client's comprehension.
Effective communication in IT consulting requires bridging the knowledge gap between experts and clients by avoiding unnecessary technical jargon and providing clear explanations when specialized terms are used. This ensures that clients fully understand the risks and solutions presented, leading to better-informed decisions.