Stakeholder Claims on Malaysia Airlines

Passenger Stakeholder Claims on Malaysia Airlines

Safety: Passengers expect Malaysia Airlines to ensure their safety during the entire flight experience, from boarding to landing. This includes measures to prevent accidents and emergencies, as well as proper maintenance of aircraft.

Reliability: Passengers rely on the airline to provide on-time departures and arrivals, as well as accurate information about schedules and any potential disruptions. This helps passengers plan their travel efficiently and avoid unnecessary delays.

Comfort: Passengers expect a comfortable and clean environment during their flight, including proper seating, temperature control, and access to amenities such as in-flight entertainment and meals. Comfortable conditions contribute to a pleasant flying experience for passengers.

Customer Service: Passengers expect courteous and professional interactions with Malaysia Airlines staff, both at the airport and during the flight. This includes assistance with bookings, baggage, and any other inquiries, creating a positive customer service experience.

Transparent Pricing: Passengers want to be informed of the full cost of their flight, including any additional fees or charges, and expect a clear breakdown of these costs when purchasing their tickets. Transparent pricing helps passengers make informed decisions about their travel expenses.

Fair Policies: Passengers expect fair and consistent policies regarding cancellations, refunds, and other travel-related issues, with clear communication about these policies when necessary. Fair policies ensure that passengers are treated fairly and receive the support they need in various travel situations.

In summary, passenger stakeholders of Malaysia Airlines have claims on the company to ensure safety, reliability, comfort, excellent customer service, transparent pricing, and fair policies. These claims help ensure a positive travel experience and build trust between the airline and its passengers.