# What percentage more agents are needed during the peak time of 8am-12pm?

What percentage more agents are needed during the peak time of 8am-12pm, given the requirement of 473 agents? Option 1: 24%. Option 2: 32%. Option 3: 40%. Option 4: 56%.

To find the percentage more agents needed during the peak time, calculate the difference between the required number of agents and the total number of agents, then express it as a percentage. The option with the highest difference value (264.88) is Option 4: 56%.

## Explanation:

**To find the percentage of more agents needed during the peak time of 8 a.m.-12 p.m., we need to determine the difference between the required number of agents during the peak time and the total number of agents (473). The percentage of more agents needed can be calculated using the formula: (Difference / Total Number of Agents) * 100.**So, the percentage of more agents needed will be (Difference / 473) * 100. Now, let's calculate the difference for each option: - Option 1: 473 * 0.24 = 113.52 (approximately). - Option 2: 473 * 0.32 = 151.36 (approximately). - Option 3: 473 * 0.40 = 189.2 (approximately). - Option 4: 473 * 0.56 = 264.88 (approximately). Since we're looking for the percentage of more agents needed, we can directly compare the difference values calculated for each option. The option with the highest difference value (264.88) is Option 4: 56%.